Returns, Exchanges & Warranty

Returns Policy

We understand that sometimes you need to return an item, so we work closely with our suppliers to ensure a hassle-free shipping experience. If an item is eligible for a return or exchange you can return your order within the first 30 days from the purchase date per the terms outlined below. With each supplier having their own policy and return system please email our team at returns@airpuria.com, so we can provide you with the proper return shipping process. 

 

  • Custom orders are not refundable or eligible for a return. This includes the following brands - Campania, Gist, and Archpot. 
  • For returns not related to product defects or shipping damage, certain brands apply a 25% restocking fee. Additionally, customers will be responsible for covering the shipping charges for such returns.
  • If you have any inquiries, please reach out to the Airpuria team.

    •  

    All returns must meet these criteria

    • The product must have been purchased at airpuria.com
    • Product is in New and Original Condition
    • Must be in original packaging included accessories and materials
    • A return request must be within 30 days of the purchase date
    • Do not try to fix any part of the product, this could void the warranty- please contact our team if there are any issues when your product arrives. 

    All returns will be inspected and we reserve the right to modify the refund amount depending upon the product condition.

     

    Cancellations & Refunds:

    • If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. 
    • Refunds will only be issued to the original credit card that was used when placing the order and to the original customer that placed the order. 
    • For any cancellations, orders amounting to $500 or more will be held accountable for credit card/processing transaction fees.
    • For returns not related to product defects or shipping damage, certain brands apply a 25% restocking fee. 

     

    Defective Products

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@airpuria.com  and we will begin the exchange process. The Airpuria Team will contact the supplier immediately and contact you with the next steps for an exchange.  Warranty or return could be voided if you try to fix the issue yourself, so please contact our team for the next steps. 

    If you are receiving a product that requires LTL shipping please do not accept the product if it is damaged. Please inspect your purchase as soon as it arrives. 

     

    Warranty

    Check the product page for warranty information. If you have any questions please contact The Airpuria Team. 

     

    We are excited to be part of your journey towards a healthier environment for yourself, your family, your staff, and your guests. Please feel free to contact the Airpuria Team at any time. We are here to assist you and provide dedicated support. 

    Email: support@airpuria.com

    Call: 773-337-8822