Returns, Exchanges & Warranty
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We understand that sometimes you need to return an item, so we work closely with our suppliers to ensure a hassle-free shipping experience. You can return your order within the first 30 days from the purchase date per the terms outlined below. With each supplier having their own policy and return system please email our team at [email protected] so we can provide you with the proper return shipping process.
All returns must meet these criteria
- The product must have been purchased at airpuria.com
- Product is in New and Original Condition
- Must be in original packaging included accessories and materials
- A return request must be within 30 days of the purchase date
- Do not open the top compartment of the air purifier unit or try fixing the product, this could void the warranty- please contact our team if there are any issues when your product arrives.
All returns will be inspected and we reserve the right to modify the refund amount depending upon the product condition.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to [email protected] and we will begin the exchange process. The Airpuria Team will contact the supplier immediately and contact you with the next steps for an exchange. Warranty or return could be voided if you try to fix the issue yourself, so please contact our team for the next steps.
The Airpuria Team looks forward in helping you achieve a healthier environment for yourself, family, staff and guests. Feel free to contact our team at anytime. We are here for you!
Call: 773-337-8822 | Email: [email protected]
Contact The Airpuria team for a full warranty policy before purchase.